1. AC Question's Avatar
    Ever since my 5.1.1 upgrade my Samsung Note Edge (Sprint) phone has been glitchy. It's reached its peak today when it locked automatically and when I tried unlocking it the fingerprint scanner wasn't showing up. I tried my backup password and none of the ones I remember using worked. I tried changing it in the device manager and even though it locks the device, the password doesn't change. What is going on? Factory reset time? If so, BULLSH*T!
    07-24-2015 07:45 PM
  2. Raptor007's Avatar
    Not sure if you did the update on a clean phone or if you did it over the existing app's etc. Not saying a clean factory reset install is the only way to go but I do find it helps. It could be a number of issues, from a bad sensor to a bad build, cache issues.

    No two phones are identical, mass produced parts and they are susceptible to their own issues.

    I would go the factory reset route and add play with it stock for a bit to see if it behaves. Setup a backup password you won't forget until you know its safe.
    07-24-2015 08:16 PM
  3. David Aliprandi's Avatar
    my note 4 is a brick now. can't do a factory wipe because I have documents in private storage that aren't backed up. THANKS ANDROID !!
    09-30-2015 04:42 AM
  4. David Aliprandi's Avatar
    fingerprint scan doesn't work, backup password doesn't work. I have it written down elsewhere, I know I am using the correct password. THANKS SAMSUNG/ANDROID/GOOGLE !! you totally F*CKED UP MY LIFE !!
    09-30-2015 04:44 AM

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