On my HTC One my pin stopped working and I can't get the phone to ask for my google account info.

[AC Question]

Is there a way to force it to ask for my google information?
It just keeps telling me "You have incorrectly typed your PIN ### times. Try again in 30 seconds." I am up to 120 at the time of this writing.
I *really* don't want to factory reset it until I pull out data I need off of it. I have my google info, I just can't get it to ask me for it. Any help?

 

[belodion]

Welcome to AC.

Log in to Android Device Manager on a PC using your Google account details and change your PIN from there.

Posted via the Android Central App

 

[ozaytheyellow]

(This is OP, registered)
I have tried that as well. I can add a short message to the lock screen and change a password of some sort, but I can't get the phone to ask for that password either. It continues to ask for the pin.

 

[shel692]

Can you try to boot into recovery (like a hard reset) and wipe the cache and then try again after you boot back up?