My phone does not recogise my fingerprint or my password

A

AC Question

I recieved my S6Edge two days ago and began to set it up. My service provider swapped my number over and I began exploring. All was going well until the phone refused to recognise my fingerprint ID and my password.! HELP! please
 

itguyjax8430

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I recieved my S6Edge two days ago and began to set it up. My service provider swapped my number over and I began exploring. All was going well until the phone refused to recognise my fingerprint ID and my password.! HELP! please

Welcome to Android Central!

You can try logging in to Android Device Manager with you Gmail account to unlock it.

https://www.google.com/android/devicemanager
 

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