1. AC Question's Avatar
    I am using Galaxy Ace GT-S5830I and google play store has stopped working. I am not able to download any application. It shows the error (Error retrieving information from server.[RPC:S-5:AEC-0). My google talk is also not working and it is showing error i.e google authentication failed. Please help
    07-25-2015 12:44 PM
  2. B. Diddy's Avatar
    Does this happen on both wi-fi and mobile data?

    Go to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager. Now try again.

    If that doesn't work, then go to Settings>Accounts, remove your Google account completely, then add it back.
    07-26-2015 02:54 AM
  3. junaidkathju's Avatar
    Nothing worked i tried both the options. B.Diddy
    07-26-2015 04:52 AM
  4. B. Diddy's Avatar
    And you tried both wi-fi and mobile data?
    07-26-2015 12:51 PM
  5. Puteri Rinaa's Avatar
    ive tried it and it doesnt work at all. is there any way to solve this problem??
    06-08-2016 08:12 AM
  6. belodion's Avatar
    Try changing the settings diagnostically in Settings, Date & Time. You never know.
    06-08-2016 10:46 AM

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