Im stuck on android recovery system

A

AC Question

s24.postimg.org/62vgf0gut/image.jpg

Can someone help me? I cant wipe/factory reset my phone.

gsmarena.com/panasonic_eluga_dl1-4560.php

That link is the specs of my phone. My phone is not rooted nor modified. Every time i highlight the wipe/factory reset it cannot be chosen. And i tried also the reboot system now and it didn't respond to the buttons.