1. AC Question's Avatar
    So, I usually have to scan my fingerprint. But for some reason it's only given me an option to type in my alternative password. I don't know the password. It gives me no "forgot password" option. It doesn't allow me to access my google account. When i go onto the android device manager, it says that I already have a lock screen so I don't need that password (the new one when you click on "lock"). I really don't want to reset my phone. But I will if there's really no other way of doing it. PLEASE HELP ME
    07-30-2015 08:31 AM
  2. Almeuit's Avatar
    Hello!
    I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.
    07-30-2015 12:19 PM
  3. numberworks's Avatar
    I'm having the same problem. but don't see a way to unlock my device on the Google device manager page. What do people do when they find their lost device?
    10-26-2015 12:07 PM

Similar Threads

  1. How do I clear the cache of my Moto E through PC?
    By AC Question in forum Moto E (2014)
    Replies: 1
    Last Post: 07-30-2015, 09:18 AM
  2. Why can't I set my Motorola Moto G on vibration?
    By AC Question in forum Moto G (2013)
    Replies: 1
    Last Post: 07-30-2015, 09:14 AM
  3. Replies: 2
    Last Post: 07-30-2015, 08:56 AM
  4. Replies: 0
    Last Post: 07-30-2015, 08:17 AM
  5. I think my Galaxy Tab Pro 8.4 has been damaged...
    By Billy95Tech in forum Samsung Galaxy Tab Pro 8.4
    Replies: 0
    Last Post: 07-30-2015, 08:15 AM
LINK TO POST COPIED TO CLIPBOARD