1. Aleah bright's Avatar
    My galaxy s5 is locked up with a fingerprint scanner and it won't let me do my fingerprint no more all it will let me do is the alternate password and I don't know it. I DONT KNOW WHAT TO DO HELP ME PLEASE!!!
    07-31-2015 05:58 PM
  2. pony_brush's Avatar
    Your best bet would be to reset the phone to its original factory settings using a computer and Samsung Kies. Alternatively, you may also use Google Account Recovery which would allow you to access your phone and possibly change your password.

    Hope that helps!
    pony_brush
    08-01-2015 12:32 AM
  3. Rukbat's Avatar
    Or bring the phone and a photo ID showing that the account is yours (or bring whomever's account it is with you, with his/her photo ID) to your carrier. They can unlock it.
    08-01-2015 01:32 AM

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