1. AC Question's Avatar
    my phone shut down itself and wouldnt turn back on for an entire day until i took it to the store and they told me is because i have to use the original charger which i wasnt doing so and the lady restarted my phone and now i lost all my pictures and music and contacts, everything. how can i get them back?!
    07-31-2015 10:18 PM
  2. Rukbat's Avatar
    She didn't restart the phone, she factory reset it - which was entirely unnecessary, and which wiped out everything you put on the phone, so you can't get it back.

    Anything important enough to worry about should be backed up on at least one other computer (I back up to my desktop and 2 cloud accounts). Contacts entered as Google contacts are synced to Google Contacts and will sync back. Music you bought is still there - just download it again. Anything else is pretty well non-existent.
    04-29-2016 05:46 PM

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