1. AC Question's Avatar
    I just got locked out from my 5s for the second time, last time when I got locked out I was able to go to device manager and locate my phone to reset but now when I go to device manager it say I have no device.

    I have been using finger print to log in, over the weekend I didn't use the phone and now the fingerprint won't work and it asked me for alternative password. I have tried the alternative password but somehow it failed as well.

    How do I get the finger print to work or how can I reset my phone again? Thanks!
    08-03-2015 10:08 AM
  2. Almeuit's Avatar
    Hello!
    I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.
  3. Almeuit's Avatar
    Hello!
    I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.
    08-03-2015 12:05 PM

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