1. AC Question's Avatar
    I updated my Moto x (1st gen) to lollipop almost 2 weeks ago to date.
    Everything was running smoothly until a few apps just had more glitches than usual, (not responding and the phone asking me to close them) other than that everything was fine.
    I opened Shazam (today), as usual, the app stayed on a white screen, unusual. Other apps stopped responding. So I decided to do a reboot. The reboot process went by normally but then the screen just goes to a black screen, won't wake up or respond. I can hold down the power button and the option to shut down comes up. I can reboot over and over but the same thing happens. It's not recognized as a device when plugged into the computer. Occasionally the active display will come up with the time and any notifications but I can't access them. I can call the phone and it will ring, but as you've realized by now, I can't answer it nor will the screen wake up for me to see the call.
    To fix this I tried wipe cache partition first and then rebooting in safe mode, none worked. I'm not sure what else to do. Does anyone have this problem? PLEASE ASSIST.

    Any help would be very much appreciated!
    08-05-2015 04:40 AM
  2. belodion's Avatar
    Welcome to AC.

    As long as you back up everything first, you could try a Factory Reset.

    Posted via the Android Central App
  3. belodion's Avatar
    Welcome to AC.

    As long as you back up everything first, you could try a Factory Reset.

    Posted via the Android Central App
    08-05-2015 06:22 AM

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