1. AC Question's Avatar
    I just made the switch from iPhone to Android yesterday. My phone is brand new, and set up at the kiosk before I left. I had also switched service providers. I spent a good chunk of the day yesterday researching online a solution to my problem, but no one seemed to have quite exactly what I'm going through, although there are many similar instances. Regardless, I have tried everything listed as possible solutions to those.

    My problem is this: Play Store will not download apps, and the Update Center will not update apps. It seems to be that anything I try and download on this phone just initiates and then doesn't actually download anything. It looks almost as if everything I'm attempting to download is buffering - only a few times (in the Update Center only) have I actually seen a progress bar with the actual size of the download, but it never goes past 0.00 MB. Now, I have tried with wifi, and I've tried on data. Neither work. I should also mention, too, that Chrome works - I have no problems browsing. I can use YouTube to watch videos no problem, emails are perfectly synced to my device. Everything internet-related works except for having to actually download something.

    I have cleared the caches, I have cleared the datas, and I have force stopped the file manager and play store - neither of those worked. I have rebooted my modem/router at home, that didn't help to reset anything. I have removed my google account and re-synced it to no avail.

    I'm not quite sure what else to do, but it's quite aggravating. If anyone has any other suggestions, it would be greatly appreciated. I'm still learning my way around this phone and the Android network, so is it possible I'm overlooking something in menus?

    Thanks!
    08-14-2015 10:23 AM
  2. anon8380037's Avatar
    Try Android Device Manager to see if your device is recognised there.
    www.google.com/android/devicemanager

    Also Settings - Apps / Applications Manager - All - Download Manager enabled? / Google Play Services (enabled?).

    Have you tried on wifi and mobile data. Chrome is working.

    It may be set to download on wifi only in Play Store - Settings.
    08-14-2015 10:59 AM
  3. FMSone82's Avatar
    Thanks for the feedback. But yes, my device is recognized. Download manager is enabled. Chrome works both on and off data/wifi, as does everything else like YouTube etc. I just can't actually download anything.
    08-14-2015 01:26 PM
  4. anon8380037's Avatar
    Hi. I'm not sure. You've tried downloading on data so it's not a router thing.

    I will ask around, or ask you to post on another forum. You did say it was a G3, I missed that. If it was because a payment account was not set up it should say, and Google Play Services, Download Manager are enabled.
    You could browse the Play Store help pages.
    Someone will have seen this before. It's your account or something the store did.

    Laura Knotek likes this.
    08-14-2015 02:34 PM
  5. Golfdriver97's Avatar
    This might seem strange, but try settings>apps>menu>reset app preferences. This sometimes helps with Google Play issues.
    08-14-2015 03:33 PM
  6. FMSone82's Avatar
    It's not just strictly limited to Google Play though, as I can't get updates from the Update Center either. And I did not set up a pay account with Google Store, but I only ever download free apps anyways.
    08-14-2015 04:03 PM
  7. FMSone82's Avatar
    Wow, nevermind. Golf, thank you. What you suggested worked instantly. Wouldn't have even known this option existed. That is awesome!
    anon8380037 and Golfdriver97 like this.
    08-14-2015 04:07 PM
  8. anon8380037's Avatar
    He makes it all up, but he's such a lucky so and so they made him a senior ambassador and leader ages ago anyway.

    Some people!
    Golfdriver97 likes this.
    08-14-2015 04:35 PM
  9. Golfdriver97's Avatar
    Wow, nevermind. Golf, thank you. What you suggested worked instantly. Wouldn't have even known this option existed. That is awesome!
    Glad everything worked. I can't even remember where I saw that method, but its so easy and doesn't make that many changes to the device that it's always worth a try. The downside to that is any defaults you set and any apps disabled are all undone. My apologies, I should have said that earlier.

    From my G4
    Android Central Ambassador Team Leader
    anon8380037 likes this.
    08-14-2015 07:09 PM
  10. Golfdriver97's Avatar
    Golf, thank you
    No sweat. By the way...Welcome to the forums.
    anon8380037 likes this.
    08-14-2015 10:40 PM

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