1. AC Question's Avatar
    I did an insurance claim because my phone screen was completely damaged beyond repair. in my receipt it said nothing about sending the old one back, i have never done an insurance claim before. My fiance said they sent an email saying they will send a box to return the old damaged phone but i already recycled it bc i cannot use it. What do i do now?
    08-14-2015 03:29 PM
  2. anon8380037's Avatar
    Hello. I would check your paperwork and emails from the insurance company.
    Returning is normal practice with exceptions. Do you have any proof of recycling.
    I would contact them when you understand what instructions they gave (or not), be honest and explain you didn't think they would want it back and they possibly will let it go.
    Did you send photos of the damage.

    This is a personal opinion and I would welcome more here.
    08-14-2015 04:16 PM

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