1. AC Question's Avatar
    Hi Community,

    I have 90 contacts on my Gmail account, all synced with my Android phone. As of yesterday, I have noticed that I can't create a new contact on the phone. When I tap on the "+" sign, it says:

    "Your new contact will not be backed up. Add an account that backs up contacts online?"

    And when I tap on "Add Account", the only available option is "Exchange ActiveSync".

    As I mentioned, my google account is already added to the phone. Gmail contacts are syncing immediately and Google Play works.

    I have already tried to solve the problem by resetting the phone to factory defaults.

    I have this issue on Sony Xperia X3+ running Android 5.0.2.

    Thank you very much in advance.
    08-15-2015 11:28 PM
  2. GigiusB's Avatar
    I bet you have a Sony Xperia.... this happened to me after the upgrade to Lollipop ... :-(

    Even after full reset will make it work for a short time until the basic google services are upgraded !

    Sony !! Please fix this
    01-07-2016 08:30 AM

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