1. AC Question's Avatar
    I have a Samsung Galaxy Alpha. I cannot access Private Mode - at the same time as the fingerprint scanner developing a fault ("an error has occurred with the fingerprint scanner..."). I think these are related. When I turn on Private Mode, nothing happens and the phone freezes (pressing back unfreezes it but no Private Mode).

    - Any help with accessing Private Mode in these circumstances?
    - Can I access the files in Private Mode either via USB or My Files?

    Any help gratefully received.
    08-18-2015 06:54 PM

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