1. AC Question's Avatar
    I work for a software company who has a secure website that the users can login to and access their data. One user on a Galaxy S4 logs into the secure website just fine. then when clicks one of the options on the menu he is taken back to the login page with a message that his password was incorrect. Other users with Galaxy S4 phones do not have this issue.

    We have tried the following things to remedy this issue but none have been successful.

    1) restarted the device.
    2) made sure the DATA usage is not restricted.
    3) made sure cookies are allowed.
    4) cleared the Cache.
    5) cleared form data.
    6) cleared personal data.

    any suggestions would be appreciated.
    08-26-2015 03:15 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you say you cleared form data and personal data, do you mean you went to the App Manager, selected the browser, and tapped Clear Data?
    08-26-2015 05:51 PM
  3. Bud360's Avatar
    Yes I did this in the app manager then selecting the browser then clearing data.
    I also did some of these things in the settings on the phone where there are actually places to clear other things such as personal data and form data.

    nothing has helped. We have another S4 here that works just fine when logged into this secure website.
    we even powered off the phone and powered back up again still the same issue.
    08-28-2015 10:29 AM
  4. B. Diddy's Avatar
    Hmm, try ​Settings>Security>Clear Credentials.
    08-29-2015 12:09 AM
  5. Helperer's Avatar
    Check version. Bet he has the latest. Will not accept passwords is copied and pasted. Have to write directly on forms. Try it.
    11-07-2015 01:49 AM

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