1. Samsnug's Avatar
    Trying to update to 5.0.1 via kies it gives the message on attached image.I unplug the device and it says installing device drivers after it finishes it still brings back the same message

    Posted via the Android Central App
    Attached Thumbnails Lollipop Update Via Kies-20150827_144227.jpg  
    08-27-2015 07:47 AM
  2. Kelly Kearns's Avatar
    I have found when Kies is giving me any problems, and it does a lot, it is best to uninstall it completely from the computer and reinstall.

    Posted via the Android Central App
    08-27-2015 08:14 AM
  3. Samsnug's Avatar
    have done the uninstallation process a couple of times to no avail

    Posted via the Android Central App
    08-27-2015 10:21 AM
  4. Kelly Kearns's Avatar
    Have you tried to just connect your phone to the computer and see if the drivers download automatically? I was thinking mine would do that.

    Kies is so finicky that I never use it anymore. The one thing many have done has been to get on live chat with Samsung support and many of them can walk you through getting the issue taken care of.
    08-27-2015 11:46 AM

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