A
AC Question
I encrypted my phone and SD card last year because of work. It has caused a huge set of headaches ending in my now factory reset phone not working with the SD card. So I was never able to back up (even with Samsung remoting in) using Kies, never could update the software for the OS, etc. On the phone with Samsung yesterday, they backed everything up to my SD card because Kies wouldn't work and then we factory reset the phone. Now I see the files on the SD card but can't open any of them. Suggestions? I have thought of reencrypting the phone with the same password to see if that will work but hate to redo what I do have now set on the phone. Thanks for any help.