1. AC Question's Avatar
    it is not stolen i have it, i think i put something crazy on there how do i get the message off and unlock my phone
    09-03-2015 08:20 PM
  2. Sergio Armenta's Avatar
    Where did you buy your phone at? Retail store? Online? From a previous owner?
    I recently had some what of a similar experience. I bought a Galaxy S6 Edge online and I couldn't activated with my carrier, because it showed up on someone else's account, so either the phone was stolen, or the previous owner of the device didn't fully remove the device from their account.
    09-03-2015 08:23 PM
  3. Rukbat's Avatar
    Bring it to your carrier, with a photo ID. If it's your phone, they'll remove the block. If it's not, you'll have to contact the seller and have then remove the block (only the owner of record can get it removed) or get your money back. (Selling stolen merchandise is a crime almost anywhere, so if you have problems with the seller, contact your local police.)
    09-04-2015 12:01 AM

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