My son factory reset my phone last night

[AC Question]

After the reset was done I attempted to set my phone back up and when trying to connect to the google store it will not connect with an exsisting google account or a new one. It says it doesn't have a reliable connection and the phone was connected to wifi while doing this. Can someone please help I need my phone.

 

[Golfdriver97]

Welcome to the forums. Try resetting app preferences. Settings>Apps>menu>reset app preferences. This sometimes helps with Play issues.

 

[kdavis21403]

Now it says it cannot establish a reliable connection and has been on wifi since the reset. I tried to reset the app preferences as someone said to do but that also did not work! Please help!

 

[Golfdriver97]

Perhaps another reset?

From my G4
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