Can a Cricket Wireless Samsung Galaxy Core Prime get Upgraded Android?

[AC Question]

This phone comes with android 4.4.4 kit kat with Cricket. But I had it with Metro PCS and the operating system was 5.1 lollipop. I love what it offers with this operating system but need Cricket's service for my area. Can I update my phones operating system? I ask because when I spoke to a Samsung representative he told me to ask my carrier; and when I asked two Cricket representatives they said two different things. I appreciated your help and responses on this. I thank you in advance!

 

[B. Diddy]

Welcome to Android Central! What's the exact model number? Type it into SamMobile's site and see if a Lollipop firmware shows up: Firmwares - SamMobile