1. AC Question's Avatar
    Yesterday my N5 froze while playing candy crush lol. I waited about 20 for it to continue but it never did,so. Power,vol down, and home button did the trick.. Little android man poped up whit the subtitles "installing updates". I say okay cool up date the screen turns blue and starts to DL it powered of and now I'm stuck in boot loader.. I tried factory reset my phone through recovery but that doesn't help I get and error message saying "unable to verify df something I can't remember" I look it up and I only find people getting this issue when they have tried to root there device and this is not the case.. I'm usually very knowledgeable in the subject of technology but this ones got me stumped.. Someone help I want my phone back.?
    09-14-2015 01:13 PM
  2. nahoku's Avatar
    I would tell you to do a battery pull, but that ain't gonna work! If you can't at least start the phone in SAFE MODE, then you may have to go see your carrier so they can help with a reset. The Samsung rep at BestBuy may also be able to help, if you have one near you.
    09-14-2015 09:27 PM

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