1. Karen Turner's Avatar
    I have a Samsung Galaxy Note II that I bought brand new back in June, 2013. i was on my phone earlier tonight, getting flustered with it because I went to Google Play Store, just to "LOOK" at games, apps ETC, as I have done in the past. For some silly reason, before I could even start looking to see what was there, a little Google Play Store window popped up requesting my credit card details....but not requesting any payment, just my password, card expiry date and the security number. After about 8 times of entering my details, I still couldn't use Play Store, and it was around then, when I noticed the screen was locked on my phone and requesting the PIN. I have never had a PIN for my phone. not only that, how in the world can I enter a PIN, when the screen is locked, it doesn't stay on long enough to even enter a PIN. It isn't the PUK code, because that was the first thing that entered my head, and checked out. I thank-you in advance for helping me solving/fixing this problem ! Regards, Karen.
    09-18-2015 11:38 AM
  2. Almeuit's Avatar
    Hello!
    I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.
    09-19-2015 12:58 AM

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