1. Stephanie Long3's Avatar
    *I started getting these annoying pop up ads on my tablet and eventually it got to the point where it wouldn't do anything. And there's an app called lucky the icon has a star with its mouth open that keeps coming up. (I Googled that app n it doesn't even exist) I didn't a factory reset and at first it seemed like it was gone but within an hr is was back. So I downloaded the AVG Antivirus and it says I have 3 threats and they are the following

    Com.android.providers.wifi*is classified as malware*
    Com.
    Com.android.system.bluetooth classified as malware*
    Aika is classified as malware*

    And it says they can not be removed

    Plzzzzz help I've tryd everything
    09-20-2015 08:45 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try the following:

    1. Go to Settings>Backup & Reset, and uncheck Automatically Restore.
    2. Do another Factory Reset.
    3. After you finish the Setup Wizard, go immediately to Google Play Store, and stop any automatic installations that might be occurring.
    4. Now use the tablet for a day or two without installing any new apps. If the problem doesn't recur, then start reinstalling your apps one by one, seeing if the problem recurs. It's possible that one of the apps that you were reinstalling was carrying this malware.
    09-20-2015 09:50 PM

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