1. AC Question's Avatar
    I have an LG G2. I had to hard reset my phone after a failed OS upgrade to 5.0.2. Before I upgraded, I have around 21gb of files. Photos, videos, apps, musics, etc.

    Now, I didn't do backup since I did not expect the failure to happen. After hard reset, everything went fine. I have upgraded OS, The phone runs smoothly. I'm almost good at not recovering the files however, I only got 8gb usable in a total of 10gb. My phone is an LG G2 32gb D802.

    Please help me with this. I badly need it. Thanks in advance!
    09-23-2015 10:22 AM
  2. Javier P's Avatar
    If you tap on the misc files, do you get a detailed list of what's included in there? You could post a screenshot with that information and we'll try to figure this out.
    09-23-2015 11:29 AM
  3. Loyd Wally Riveral1's Avatar
    Hi. I'm the TS. Here, in the screenshot, you can see that most of the 21gb is in "System Data" and is grayed out. Please help me with this Please Help! 21gb in Misc of my total storage.-12059241_1139929956021428_935042825_o-1-.jpgPlease Help! 21gb in Misc of my total storage.-12055165_1139929946021429_1361838550_o.jpg
    09-24-2015 09:39 AM
  4. Javier P's Avatar
    Hello, thanks for registering and welcome to the forums!

    That's strange. 21gb seem a lot for system files. There's nothing you can do with those files, they are protected. Maybe there's a bad storage reading or the failed update messed things up. Have you considered another factory reset? You could install a file Explorer from the Play Store and check if the readings are different.

    I think you can't wipe the cache partition easily with LG phones. You could try just clearing cache, rebooting the phone and see if it makes a difference.

    I'll check around and let you know.
    09-24-2015 11:25 AM
  5. Loyd Wally Riveral1's Avatar
    Hi. I used an Explorer App. The reading is 10gb Still, the 21gb is missing. This is really frustrating. I hope you can help me.
    09-25-2015 08:38 AM
  6. Javier P's Avatar
    Not sure what else to suggest short of another factory reset, and I'm not even 100% sure this could fix the problem. Maybe the failed update left some big system files behind.

    Rooting and flashing the ROM could be another possibility but it's a complicated process if you're not familiar with it. I asked around and no one saw this problem before.

    Tell us how it goes.
    09-25-2015 09:52 AM
  7. Loyd Wally Riveral1's Avatar
    Well, guess I can just sigh right now. I just wish I didn't upgrade my OS in the first place. I lost very important data, I lost a huge slice of my storage, and there's no available troubleshooting for it. This is just insane :/ I will try rooting and flashing the rom and I'll let you know. Thanks for the help.

    Also, I have already tried hard reset around 5 times, didn't help. I'm now in contact with LG support, hope they can help.
    Javier P likes this.
    09-25-2015 11:00 AM
  8. Sidrah Sajjad's Avatar
    Did you get tge solution?? Cause i am having the exact same problem please if you know what to do them please kindly tell me i am totally overwhelmed with this problem 😞
    07-23-2016 05:40 AM
  9. nahoku's Avatar
    A couple of threads already in the forum seem to be pointing to Google Play Services causing this issue. Not sure if it's related to your issue, but worth a read. Read THIS and THIS.
    07-23-2016 06:08 AM

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