1. AC Question's Avatar
    So a couple of days ago my phone started restarting itself non-stop. It would get to the homescreen and I would be able to use my phone for a maximum of a minute before it restarted itself. I didn't realize exactly what the problem was until I got on the subway. When my phone had no access to the internet, it stopped restarting itself.

    Now, both WiFi and Data have to be off, otherwise it restarts itself constantly again.

    No recent apps have been downloaded, the phone was never dropped, never near water, never overheated, neither have I visited any seedy sites, unless my school is plotting against me.

    I don't have the most recent update, but I'm unable to download it on my phone as it is. Could this be the problem? If so, how do I update it through my computer?
    09-23-2015 02:35 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    09-23-2015 03:29 PM
  3. Morganucodon's Avatar
    Hey this is the original poster. So I tried booting in safe mode yesterday and that didn't work. Just to be sure, I tried it again right now and it seemed like it didn't work, but after it restarted from safe mode into normal mode it seems to be okay? So far it's been 5 minutes and it hasn't restarted.

    Thanks!
    09-23-2015 03:46 PM
  4. B. Diddy's Avatar
    I hope it continues to work without problem. When you booted into Safe Mode, are you saying that it still rebooted on its own?
    09-23-2015 05:04 PM

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