1. AC Question's Avatar
    Suddenly last night the volume down would not work. Could not find a solution and then the power button also stopped. The phone also wont charge, running out of battery and i cant reset it without power button it seems. Phone is faily new never dropped never damaged. Not sure what to do any help would be great!.


    -when battey removed and placed back the phone will charge and pwoer button works still not volume down. If wait long enough wont charge unless reset then charge works. Hardware? Software?
    09-26-2015 11:52 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! It sure sounds worrisome for a hardware issue. If you can power it on normally, try booting into Safe Mode, which will tell you a 3rd party app is causing problems: https://support.t-mobile.com/docs/DOC-21962
    09-27-2015 02:21 AM

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