A
AC Question
This is the second Galaxy S6 in 5 months that is constantly doing the same exact things:
1. tells me that the dock is connected when NOTHING is connected
2. Constantly tries to download the GEAR VR program, I do not own a GEAR VR, which then freezes my phone.
3. I can only charge when plugged into a computer, will not charge when plugged into the wall, and yes, I went to Best Buy to the Samsung Experience shop and they gave me a brand new charger...no change
4. Will not link with my computer, and I know it is not MY computer because while at Best Buy it would not link to theirs either.
I have contacted both Samsung and AT&T and they are blaming each other, of course, and now after 5 months of this going on, they are telling me it has something to do with the Android system...anyone?? I am getting sooooo frustrated with this whole ordeal. Additionally, while speaking with both Samsung and AT&T I informed them that I have video recordings of what exactly my phone is doing but they have no way of viewing said videos...really? Has anyone heard of any of these issues. I have done a factory reset and reinstalled my apps one by one, day by day to try and rule it out, but still after installing about 6 apps, the phone continues to act up.
1. tells me that the dock is connected when NOTHING is connected
2. Constantly tries to download the GEAR VR program, I do not own a GEAR VR, which then freezes my phone.
3. I can only charge when plugged into a computer, will not charge when plugged into the wall, and yes, I went to Best Buy to the Samsung Experience shop and they gave me a brand new charger...no change
4. Will not link with my computer, and I know it is not MY computer because while at Best Buy it would not link to theirs either.
I have contacted both Samsung and AT&T and they are blaming each other, of course, and now after 5 months of this going on, they are telling me it has something to do with the Android system...anyone?? I am getting sooooo frustrated with this whole ordeal. Additionally, while speaking with both Samsung and AT&T I informed them that I have video recordings of what exactly my phone is doing but they have no way of viewing said videos...really? Has anyone heard of any of these issues. I have done a factory reset and reinstalled my apps one by one, day by day to try and rule it out, but still after installing about 6 apps, the phone continues to act up.