1. AC Question's Avatar
    My Polaroid PRO5042PR001 can't remember my pattern and I can't sign in to my google account. And I can't get on the internet with it.
    So I want to reset my Polaroid PRO5042PR001 but when I try it in recovery mode but it says that it reseted but it didn't.

    Please how can I fix this problem?
    10-02-2015 05:29 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! What do you mean you can't sign into your Google account? You forgot your Gmail address and your Google password? If so, that's a lot of things to forget all at once. Or is the device not recognizing your correct Google credentials?
    10-03-2015 02:01 AM
  3. lolbroek1611's Avatar
    My phone can't recognize my google account.
    10-03-2015 06:02 AM
  4. B. Diddy's Avatar
    My phone can't recognize my google account.
    Welcome to Android Central! Perhaps you should create a new thread, and specify which phone you have, since this thread is about a Polaroid tablet.
    10-03-2015 06:24 PM
  5. lolbroek1611's Avatar
    Welcome to Android Central! Perhaps you should create a new thread, and specify which phone you have, since this thread is about a Polaroid tablet.
    I am the same as the poster of this thread and it's NOT a tablet.
    10-04-2015 09:33 AM
  6. B. Diddy's Avatar
    Oh, sorry! I should've looked up the model myself, but I'm so used to Polaroid tablets that I had no idea they made phones as well.

    So you're entering the correct Google account information, and it doesn't recognize it? If you have 2-step authentication turned on for your Google account, turn it off temporarily (which you have to do on your browser).
    10-04-2015 12:58 PM
  7. lolbroek1611's Avatar
    I did have done that but it didn't do anything like I said "My phone have no Internet connection." So It can't update my google credentials.
    I tried every thing at this point. And I am out off ideas that's why I came to this site for looking for a answer.
    10-04-2015 03:20 PM
  8. Laura Knotek's Avatar
    Do you have WiFi or a mobile data plan?

    Are you able to reset your Google account password on a computer and then enter it on your phone?

    Sent from my Moto X using Tapatalk
    10-04-2015 03:26 PM
  9. lolbroek1611's Avatar
    My phone can't connect to the wifi, my phone will not connect to my data plan.
    10-04-2015 03:30 PM
  10. Laura Knotek's Avatar
    What carrier do you have? You might need to edit the APN for data if you did not purchase this device from your carrier.

    Sent from my Moto X using Tapatalk
    10-04-2015 03:39 PM
  11. lolbroek1611's Avatar
    I have an other phone and there it works instant and it is older.
    How do I change the APN when I can't login on my phone?
    10-04-2015 03:59 PM
  12. lolbroek1611's Avatar
    Since I didn;t get a recent anwser.
    I looked at my problem.
    And I think what the problem is: my androiid has been set to "Read Only" I think.
    Is there a way to make it normal again?
    10-06-2015 03:33 AM
  13. B. Diddy's Avatar
    Please be aware that you might not be able to find a lot of assistance on this forum for that phone, since it's so uncommon. But we'll do what we can.

    Where are you seeing Read Only? What seems to be set to Read Only?
    10-06-2015 02:53 PM
  14. lolbroek1611's Avatar
    It seems to be that my internal memory has been set to read only.
    Thats why I think I can't reset my phone.
    When I reset my phone it says: "Can't unmount /e data"
    10-07-2015 01:54 AM
  15. B. Diddy's Avatar
    That sounds to me like a major hardware glitch. I'm not sure how Internal Storage can be set by the user to Read Only, since it's meant to be read/write, so it must be a failure. I don't think you'll be able to recover from that, sorry!
    10-07-2015 04:17 PM
  16. lolbroek1611's Avatar
    well... I have done what I could do.
    And what I have read in this thread I can't do something about it.
    But can I report this glitch to the Android makers?
    If yes, Where can I do that?
    10-07-2015 04:34 PM
  17. B. Diddy's Avatar
    It's almost certainly a manufacturer issue, not an Android issue. Contact Polaroid here: Contact Support | Polaroid
    Laura Knotek likes this.
    10-07-2015 04:37 PM
  18. lolbroek1611's Avatar
    I have already looked at the site.
    But what do I have to put in to get to my phone?
    10-08-2015 04:58 AM
  19. B. Diddy's Avatar
    For Product Category, select Mobile Phone. For Subcategory, select Telephone: Mobile. Then select your country. Do you get any options?
    10-08-2015 07:07 PM
  20. lolbroek1611's Avatar
    I already tried but I can't find my phone on the site where I came out.
    10-09-2015 01:46 AM
  21. B. Diddy's Avatar
    It's not surprising that their support would be subpar. Try this: https://gethuman.com/phone-number/Polaroid
    10-10-2015 12:37 AM

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