1. AC Question's Avatar
    i forgot my pattern and so i hard reset my galaxy j7.
    after that when the phone turned on it required my previously used email for sync. but i am unable to log in.
    password is correct...
    10-03-2015 11:20 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! I believe that's a feature of Samsung's Knox, which is meant to prevent unauthorized factory resets to bypass a screen lock. If you're certain you're entering your correct Google credentials, then try temporarily turning off 2-step authentication for your Google account (if it's turned on).
    10-03-2015 11:10 PM
  3. MOHSANJ's Avatar
    what if i dont remember my email registered with that device???
    03-12-2016 02:05 AM
  4. B. Diddy's Avatar
    Then try this: https://www.google.com/accounts/recovery/
    03-27-2016 02:47 PM
  5. nuwant23's Avatar
    I want to help please.. I don't remember my gmail and password login to mobile galaxy j5. Plz help me...
    04-28-2016 11:54 AM
  6. sunita ghimire's Avatar
    i forgot my pattern and so i hard reset my galaxy j7.
    after that when the phone turned on it required my previously used email for sync. but i am unable to log in.
    password is correct...
    06-11-2016 11:57 AM
  7. sunita ghimire's Avatar
    Password
    06-11-2016 11:58 AM

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