1. AC Question's Avatar
    I did a factory reset on my galaxy s5 and now I can't access my Samsung account. Why am I having trouble trying to access my Samsung account?
    10-09-2015 10:12 AM
  2. anon8380037's Avatar
    The first thing a Samsung does after a reset or when new is ask if you want to log in to or open a Samsung account. Carrier versions may be different.

    Easiest way I did is to log in on a pc to my regional Samsung site. There are helpful prompts there, and you can set a new password.
    10-09-2015 10:31 AM
  3. Sir_Godz's Avatar
    I'm also having the same problem... i went on to the Samsung website and changed my password, but the device still gives me the same error.
    Device = Galaxy Note 3
    01-12-2016 02:24 AM

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