1. AC Question's Avatar
    Model MHTMID-B718DC16-B
    10-10-2015 10:57 AM
  2. the tall guy's Avatar
    Hi - you don't require the volume button to perform a factory reset. Go into settings and it should be under one of the sections, i.e. "backup & reset"
    10-10-2015 11:10 AM

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