1. elizabeth_joy99's Avatar
    My phone dropped and cracked for the first time, when I tried unlocking the phone there was colorful lines and a black blob, the blob went away and the lines are still there and now I can't see any of it, when I try to get to press a button a purple line in the middle pops up and that's it, it goes black again. I tried a soft reset and that didn't do anything, also tried a hard reset but I can't get the phone turned off.
    10-12-2015 01:31 AM
  2. the tall guy's Avatar
    Hi - it's a hardware issue as a result of the drop. Take the phone to a local repair store and get a professional opinion and estimate for it to be fixed.
    10-12-2015 01:59 AM

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