My Nexus' 5 screen won't turn off

[AC Question]

Hi,

I have tried everything, uninstalling apps, turning on the battery saver etc, the screen just won't turn off. Not after 15 sec, like it should and if I click on the side button it locks the phone and it turns it off only for the screen to turn itself on after a couple seconds.

Anyone has any insight?

 

[Golfdriver97]

Welcome to the forums. Have you tried rebooting the device?

 

[nidlog]

I tried, didn't work...

 

[Golfdriver97]

Sorry for the delay. Have you tried resetting the device?

 

[nidlog]

you mean factory reset? I haven't tried that. Should I?

 

[Golfdriver97]

you mean factory reset? I haven't tried that. Should I?

Not a bad place to start. Just make sure everything is backed up.

 

[nidlog]

ok, I'll try and keep you posted. Thnks