1. AC Question's Avatar
    I have samsung galaxy note 10.1, the tab is stuck at the samsung logo and does not boot. how do i update the software without samsung service help.
    10-17-2015 09:06 AM
  2. Tech-Newb's Avatar
    Hi! Try to let it boot for about 30 min. If it doenst boot, turn off your tab and press volume up + home + power button. There will be some menu and navigate using your volume button to "wipe cache partition". Press the power button to select it. This wont wipe your data/file. It will only wipe your tab's cache which might be causing boot problems.

    If it still wont boot, do the same step as above but navigate to wipe/factory reset. This will delete all your data. Its better than a non-working device.

    If it still wont boot, try flashing your device using odin. There are lots of guides in the internet.
    10-17-2015 10:23 AM

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