1. AC Question's Avatar
    I recently sold a Note 5 that I had been using through eBay and I did a factory reset before selling the phone. The factory reset worked and the phone displayed the "set up" screen like it did when I first got it. I was just contacted by the buyer saying the phone won't allow him to finish the setup because it was previously used with another gmail account. Is there anyway I can remotely remove that phone from my account so that the buyer can use it? I've sold many phones and have never experienced this issue it must be a new thing.
    10-18-2015 08:57 PM
  2. Tumultus's Avatar
    1. Go to google.com and click on SIGN IN at the upper right
    2. Once signed in, click on your email address at the upper right and select MY ACCOUNT
    3. Under SIGN IN & SECURITY click on DEVICE ACTIVITY AND NOTIFICATIONS
    4. On the right part of the screen, locate RECENTLY USED DEVICES and click on REVIEW DEVICES
    5. Click on every single device which you want to remove and select REMOVE under account access
    10-18-2015 09:17 PM

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