1. zspira's Avatar
    Recently, seemingly during incoming calls, my screen locks on the call screen making it impossible to access other apps, i.e., contacts, emails, etc.

    Did I change a setting that I don't remember changing?

    TIA

    Posted via the Android Central App
    10-18-2015 11:23 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! What happens if you press the Home button during a call? Nothing at all?
    10-19-2015 01:47 AM
  3. zspira's Avatar
    Nothing at all.

    Posted via the Android Central App
    10-19-2015 07:29 PM
  4. B. Diddy's Avatar
    Hmm, not sure. Try a couple of general troubleshooting tips:

    1. Wipe the cache partition, which won't erase any personal data: http://support.t-mobile.com/docs/DOC-10404
    2. Boot into Safe Mode, which can tell if you if the problem is due to a 3rd party app or not: https://support.t-mobile.com/docs/DOC-10696
    10-19-2015 10:22 PM

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