1. AC Question's Avatar
    I made the mistake of installing the lollipop update
    and now my samsung galaxy core prime freezes and fails to respond when trying to access the lower front buttons. Pain in my #! $*^
    Can someone direct me on how to go back to kitkat 4.4.4
    Thanks
    10-23-2015 09:23 PM
  2. Smiler741's Avatar
    Ridiculous update. An update that barely fits and yet you cannot delete root apps that you do not use. App makers must be delighted with this new development.
    10-24-2015 10:05 AM
  3. sethyboy's Avatar
    Try doing a cache partition wipe. It doesn't delete any of your data, and may fix the performance issues. Here are instructions on how to do it: https://support.t-mobile.com/docs/DOC-22853
    10-24-2015 10:25 AM
  4. Smiler741's Avatar
    Thank you for trying to help. My phone is a motorola though. I have tried just clearing cache but that doesn't help. So google play needs an update to work but there is no memory space for it to do so.
    10-24-2015 11:07 AM
  5. sethyboy's Avatar
    Thank you for trying to help. My phone is a motorola though. I have tried just clearing cache but that doesn't help. So google play needs an update to work but there is no memory space for it to do so.
    I was responding to the OP, but maybe I can help you too. Did you also try to wipe the cache partition using these steps? https://motorola-global-portal.custh...p/30,6720,9197

    You might need to move some of your apps and pictures/videos/music to an SD card (if possible), or uninstall them to free up space for Google Play to update. After it's done, you should be able to put things back.
    10-24-2015 03:01 PM
  6. Smiler741's Avatar
    sethyboy thank you. I did all you suggested. It took me ages so I am a bit grumpy now but at least my phones is working and not giving me annoying messages now.
    10-25-2015 02:33 AM

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