1. AC Question's Avatar
    Bought the phone hours ago, I add my gmail to the device, and it fails to open the gmail app by telling me "Unknown issue with Google Play services."

    Went through the suite of aps and here's what I found:
    GMail - Unknown issue with Google Play services.
    Google+ - Login Success
    Google Maps - Login Success
    Play Music - Login Success
    Movies & TV - Login Success
    Play Books - Login Success
    Play Newsstand - Unable to Authenticate Account
    Play Games - Requires latest version
    Google Drive - Login Success
    Youtube - Login Success
    Photos - Success
    Hangouts - Success
    Wallet - Unfortunately Wallet Has Stopped

    I tried updating apps, updating to 5.1.1, Factory resetting it back to 5.0.2, and it still fails. Did I purchase a brick, or am I missing something?
    10-25-2015 08:20 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you have any difficulty adding your Google account during the Setup Wizard? Try going to Settings>Accounts​, removing your Google account completely, then adding it back again. If you have 2-step authentication turned on for your Google account, turn it off temporarily.
    10-25-2015 10:41 PM

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