1. AC Question's Avatar
    I though they were supposed to be super tough, he has only had the phone for less than 3 months, Will Samsung replace this?
    10-25-2015 09:06 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Even "rugged" phones can drop at exacty the wrong angle and velocity to damage a screen. If there's evidence of damage, Samsung will most likely not honor the warranty. Was the phone insured at all?

    It might just be a loose connection. You could try bringing the phone to a repair shop (or opening it up yourself) and checking the connections.
    10-25-2015 10:31 PM
  3. Peter Starzynski's Avatar
    Was it dropped flat on its back?
    10-25-2015 10:32 PM
  4. Kampfzentrum's Avatar
    Learning lesson for dad: kids don't need such expensive "toys". Get him a lawnmower and make him earn a phone - bet it wouldn't have fallen out then!
    10-29-2015 08:06 PM

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