1. AC Question's Avatar
    I bought the note 5 a month ago from Kijiji and the phone was brand new. there was no problem till yesterday night.

    Yesterday while I'm using the phone suddenly the phone start updating I don't remember all the detail but it said on the screen:

    - Rebooting Factory mode
    - The phone product name
    - Also it says Samsung official
    - Security update
    - Warranty 0000
    - Don't turn off your phone.

    There were more but I couldn't remember them. the update too about one and half hour and there were no change the screen was frozen I tried the power button, volume button no response and it shows only the same message. after 2 hour the phone battery died so I plugged it the charging sign came and show 0 I turned on the phone and it shut down again. after that the phone wont start again no charging signal nothing. I have even tried the wireless charger same thing no sign of life.

    If you guys have any idea what it could be or how to fix it please message me .
    10-26-2015 06:38 PM
  2. Rukbat's Avatar
    Update sent by the carrier? Contact them for a replacement.

    Update from Samsung? Contact them for a replacement.

    It's a liability issue - they (whichever one sent the update) broke your phone, so they're liable for any loss you suffer. (My current phone - way out of warranty, was replaced because the Lollipop update caused the phone part to stop working, so all I had was a wifi pocket computer.)
    10-27-2015 02:37 AM

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