No internet connection, battery drain, cant receive texts, factory reset disabled????

lojopgh

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Aug 16, 2013
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So today for no apparent reason my phone stopped receiving texts. Then I realized I have no internet connection either. Also my battery is draining really fast. I tried to do a factory reset, but it's as if the button is disabled. I click it and nothing happens?? The phone is a zte zmax running on tmobile network. No root. Please help!