1. Miller20's Avatar
    Sometimes when im on YouTube my phone will freeze and sende to the lock screen i have tried a factory reset and it still does it
    10-28-2015 04:45 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try going to the App Manager, select YouTube, and Clear Cache/Clear Data, the Force Stop. If that doesn't help, try wiping the cache partition: https://support.t-mobile.com/docs/DOC-14686
    10-28-2015 12:48 PM
  3. Miller20's Avatar
    Welcome to Android Central! Try going to the App Manager, select YouTube, and Clear Cache/Clear Data, the Force Stop. If that doesn't help, try wiping the cache partition
    I have tried both multiple times and it still does it
    10-28-2015 08:32 PM
  4. B. Diddy's Avatar
    Is YouTube preinstalled on the phone? If so, try booting into Safe Mode, to see if some other 3rd party app is interfering. https://support.t-mobile.com/docs/DOC-14673
    10-28-2015 10:10 PM

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