1. Caromoon's Avatar
    Followed instruction here; held power n vol up, wiped cache n data, rebooted screen still not responding. Stuck in "set up your device " screen...HELP!
    11-02-2015 09:46 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! I saw in one of your other posts that your Tab 3 has a cracked screen. If that's the case, the touchscreen digitizer is likely broken, and the whole touchscreen assembly needs to be replaced. Doing a reboot or factory reset won't help.
    Caromoon likes this.
    11-02-2015 12:12 PM
  3. Caromoon's Avatar
    B.Diddy, ty for responding, The cracked screen is my daughter's 1yr old LG tab she gave me till I fix the samsung which is 2 yrs old yesterday.
    11-02-2015 12:50 PM
  4. B. Diddy's Avatar
    Ok--but if the Tab 3 was just never responding to touch, then the digitizer was probably still the problem, and needs to be repaired by a technician.
    11-02-2015 01:18 PM
  5. Caromoon's Avatar
    Thanks for again responding. Please, do i find a tech via manufacturer or is this something a local electronic store can fix?
    11-02-2015 07:25 PM
  6. Golfdriver97's Avatar
    If it is over a year old, I would take it to a local shop. You don't have to worry about the OEM warranty anymore.
    B. Diddy likes this.
    11-02-2015 07:49 PM
  7. B. Diddy's Avatar
    Yes, just Google "cellphone repair" or "tablet repair" in your area.
    11-02-2015 10:33 PM
  8. Caromoon's Avatar
    Thanks so much, will do.
    B. Diddy likes this.
    11-03-2015 09:39 AM

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