1. are21's Avatar
    I am unsure if I am posting in the right place and apologies If Im not.
    Is it ok for my phone company to make me wait over a month to have my Samsung Galaxy s6 repaired?
    I purchased the phone in June this year so it is only a few months old. The phone was having major issues so I needed to get it repaired and it is under warrenty so that was fine.
    My phone company gave me an estimated time of 2 weeks for them to repair it. When I called them at the end of the 2 week period asking where my phone was, they said that they were unable to repair it and had to send it to samsung to get fixed.
    I called samsung and they had no idea where my phone was. When I called back my phone company they told me I would have to wait an extra few weeks until I get my phone back. They could not give me a replacement phone to use in the meantime.
    I have had this issue with every single one of my samsung phones and sometimes it even comes back in worse condition than it was when I sent it in for repairs and have been months without a phone at times.
    Can my phone company to do this and leave me without a phone for months? Any advice would be appreciated!

    Updated: My phone company is Vodafone Australia.
    11-02-2015 05:13 PM
  2. Kelly Kearns's Avatar
    I am unsure if I am posting in the right place and apologies If Im not.
    Is it ok for my phone company to make me wait over a month to have my Samsung Galaxy s6 repaired?
    I purchased the phone in June this year so it is only a few months old. The phone was having major issues so I needed to get it repaired and it is under warrenty so that was fine.
    My phone company gave me an estimated time of 2 weeks for them to repair it. When I called them at the end of the 2 week period asking where my phone was, they said that they were unable to repair it and had to send it to samsung to get fixed.
    I called samsung and they had no idea where my phone was. When I called back my phone company they told me I would have to wait an extra few weeks until I get my phone back. They could not give me a replacement phone to use in the meantime.
    I have had this issue with every single one of my samsung phones and sometimes it even comes back in worse condition than it was when I sent it in for repairs and have been months without a phone at times.
    Can my phone company to do this and leave me without a phone for months? Any advice would be appreciated!
    Who is your phone company? I've not heard of sending a phone to the actual phone service provider for repair.
    11-02-2015 05:27 PM
  3. Rukbat's Avatar
    It depends on where you are and who your carrier is.

    I've had phones replaced on the spot (with apologies for having to replace my phone, yet), and I've had a new phone overnighted to me.

    About the only time I had to wait was when one phone that had just come out went bad within days, so they had to replace it with a new one (and evidently couldn't do that from stock).
    11-03-2015 12:30 AM
  4. are21's Avatar
    It is Vodafone Australia.
    11-06-2015 11:16 PM
  5. are21's Avatar
    As my phone was 4 months old they refused to replace it outright. Im still waiting for my phone to come back. They have actually credited me with a month's bill (apparently although it isnt showing up yet) but its so frustrating being without!
    11-06-2015 11:17 PM

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