1. AC Question's Avatar
    . I have the Note 4 on Sprint and the scanner doesn't even show up on the screen when i turn the device on it goes directly to the Backup password. I know I am using the correct password but after 5 attempts it then says the device does not recognize your fingerprint, try again in 30 seconds. Then after 30 seconds I try again and it says 10 attempts..... then after 15 attempts it says if your scanner isn't working please try your backup password.
    11-05-2015 07:50 AM
  2. belodion's Avatar
    Welcome.

    Use your backup password to get into the phone, then set up the fingerprint security afresh.

    Posted via the Android Central App
    11-05-2015 08:09 AM

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