Is there a way to reset a galaxy s6 active?

A

AC Question

phone will not turn on when charged, tried taking out the sim card but cannot figure out how to take out the battery
 

the tall guy

Q&A Team
Sep 23, 2013
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Hi, the battery is sealed in so you can't remove it unless you dismantle the phone. Take it back to where you bought it from as it sounds like a defected device. Have you tried other chargers to make sure it's not just the original charger that's broke?
 

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