1. AC Question's Avatar
    phone will not turn on when charged, tried taking out the sim card but cannot figure out how to take out the battery
    11-06-2015 12:32 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! The battery is not user-removable, unless you want to void the warranty and pry the back open. Does anything happen if you press and hold Power for 15-20 seconds? If not, then try booting into Recovery and wiping the cache partition: https://support.t-mobile.com/docs/DOC-21095
    11-06-2015 02:09 AM
  3. the tall guy's Avatar
    Hi, the battery is sealed in so you can't remove it unless you dismantle the phone. Take it back to where you bought it from as it sounds like a defected device. Have you tried other chargers to make sure it's not just the original charger that's broke?
    11-06-2015 02:10 AM

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