1. AC Question's Avatar
    I woke up this morning and grabbed my phone, turning it on to look at my phone, it says Enter password, I never made a password? I made a backup password (Which didn't work when I entered it) and it wouldn't let my go back or un-click the password thing to let my scan my finger. I have taken my sim card out, battery out, restarted it several times and it all shows up the same.
    11-13-2015 05:41 AM
  2. belodion's Avatar
    Contact the manufacturer support for your device.
    Also, you may be able to use Android Device Manager on a PC or laptop to reset your device security details.
    11-13-2015 06:20 AM

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