Wireless charger not working very well

[RealtorROb]

Hello,
Not sure how the wireless charger is suppose to work, but when I put my phone down on it, sometimes nothing happens. Eventually it will charge, but it's not easy to get it to work. Maybe it's my device.
Thanks for help.

 

[B. Diddy]

Which device, and which charger? Does the phone have a case?

 

[RealtorROb]

Well, it has a case now, but didn't really work without a case either. The case is a "tech 21" and the wireless charger I got from att when I bought the phone it's an official Samsung charger

 

[B. Diddy]

And sorry, which phone is it? Is it a phone with wireless charging built in, or did you have to add it with a kit?

 

[RealtorROb]

Note 5

 

[RealtorROb]

Wireless charging built in

 

[B. Diddy]

Some devices can be a bit finicky when it comes to placement of the phone on the charger. Is it tricky to find the sweet spot?

 

[RealtorROb]

Yea, that might be it. I was expecting it to work better, but it's an advancing technology, not gonna be perfect.

 

[RealtorROb]

I would say now, it dosent work at all

 

[RealtorROb]

Have to keep messing with it to charge