1. Martiny79's Avatar
    I cannot get into the phone to reach application 360 security to set or fix anything,
    because my touchscreen stopped working altogether after I installed the application.

    Is there a way to remotely access the settings of the app, maybe through internet on my computer?
    Because it is not possible to do it on my telephone.
    I have connect phone with my laptop - but every content on phone is unreachable.

    Can anyone help me with advice? Customer servise of 360 app doesn't help at all!

    Martin
    11-13-2015 12:18 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Safe Mode: https://support.t-mobile.com/docs/DOC-10696. If the touchscreen works in Safe Mode, I'd uninstall 360 Security. I've seen numerous complaints about that app anyway, so if you really want a security app, try one of the other better known ones, like Malwarebytes, Lookout, or Avast.

    My thoughts on malware and antivirus apps:

    For the most part, it's still quite difficult to get an actual virus on your phone, because malware requires you to manually accept the installation (which is why they try to fool you into thinking you're installing something legitimate). Use common sense:

    1. Avoid shady websites that deal with things like porn, gambling, and "free" (aka pirated) apps/music/movies.

    2. Never ever tap on a link that appears in a popup while browsing, especially if they're warning you that your phone is infected--they're just trying to scare you into installing some bogus "antivirus" app that is probably malicious itself.

    3. Only install apps from well-established app sources like Google Play Store or Amazon Appstore. Read a bunch of app reviews before installing an app to look for any complaints about adware or suspected malware.

    4. Turn on Google's "Verify Apps" function. This allows Google to periodically scan your phone's apps to look for malware. It's usually in your Google Settings app, under Security (although it might also be in the main System Settings, in Settings>Security).
    11-13-2015 01:47 PM

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